Flatco Real Estate Kft. set out to modernise their operations and deepen customer engagement. As a trailblazer in the Hungarian market, Flatco is unusual in that it constructs entire residential buildings specifically to rent out every apartment itself. To match the ambition of that model, they needed an IT partner able to revitalise their website quickly and cost-effectively and to build a comprehensive digital system for managing tenant affairs end-to-end.
The requirements were substantial. Flatco needed a certified login account system for tenants (web today, native mobile apps tomorrow) where each tenant could see their rental agreement details, from basic personal data to bill tracking, consumption monitoring, and fault reporting. Each tenant would receive a personalised dashboard, created automatically when a lease was signed and deactivated automatically when they moved out. The system also had to track apartment bills and consumption meters with clear graphical reports, handle fault reports with automatic notifications to the technical team, and let tenants request maintenance services directly from the platform. Landlords, in turn, needed a monitoring view to follow their tenants through detailed reports. Behind all of this sat the harder problem of keeping the platform's accounts in sync with the SAP ticketing system driving leases.
